Co-Creating the Future

Life-Experience Value Co-Creation
dealer_facing_employees

Engaging Dealers, Dealer-facing Employees and Internal Functions as Stakeholders

Overview by Vijay Mandale, Head, Automotive Division, Plant Vehicle Team (PVT):



Dealer Principal Meets as Platforms of Engagements

Mahendra Bhamare, DGM, Customer Perceived Quality, Automotive on DP Meets through co-creation thinking:



Himanshu Gupta on alternative thinking and driving positive change:



N. G. Parashare, Head, IT Infrastructure, Mahindra, Nashik on IT as supporting and enabling dealer engagement:



Onsite with Dealer Principal Jitendra Shah, Dealer Employee Experiences - Rahul Joshi, Manager Customer Care at Jitendra Motor, and SOP Redesign - Gagan Bhasin, Dy. Manager-PVT Nashik:


Dealer Communication and Deepening Engagement through Co-Creation Thinking

Mahendra Bhamare, DGM, Customer Perceived Quality, Automotive on dealer communication through co-creation thinking:



Deepening dealer engagement:



Project Samvedna -- Mukesh Deo, Sr. Manager, PVT Nashik:




Navistar Fleet Operator Engagement

Rajat Proothi, Sr. GM, Customer Care and Spares, Mahindra Navistar:


Mahindra Automotive Service Channels and Service Technicians

Service Channels:



Dealer Technicians:



Customer Care Feedback and Service Innovation: